Shipping Policy

At Prime Stove, we offer shipping services exclusively within the United States. If you have any questions, feel free to contact us at (833)-609-2223 or via email at support@primestove.com.

Free Shipping

We offer free shipping on all orders, with no exceptions.

Order Processing and Shipping

Handling time: Orders are processed within 1-2 business days (Monday – Friday).
Transit Time: Shipments generally take 2-3 business days for delivery once shipped (Monday – Friday).
Total Delivery Time: Orders typically arrive within 3-5 business days based on the customer's location.
Shipping Providers: All deliveries are made through UPS Ground and FedEx Ground.

Order Confirmation and Tracking

Once your order is successfully placed, you will receive an order confirmation email. When your package ships, we will send tracking details to the email provided. If you haven’t received tracking information within six business days, please contact us at support@primestove.com.

Delivery Inspection

When your items arrive, please inspect them carefully for any visible damage. If any damage is noticed, ensure it is documented on the delivery receipt. Missing or damaged items must be reported within 48 hours for swift resolution.

Lost or Damaged Shipments

In the unlikely event that your order is lost or damaged during transit, please contact us immediately at support@primestove.com. We will work quickly to resolve the issue.

Order Refusal Policy

If an order is refused for reasons other than shipping errors or damage, a 10% restocking fee may apply, along with any applicable shipping costs.

Order Cutoff Time

Orders must be placed before 2:00 PM (PST) for same-day processing. Orders placed after this time will be processed the next business day.

Contact Information

Phone: (833)-609-2223

Email: support@primestove.com

Business Adress: 210 E 5th St, Red Wing, MN 55066, USA

Price Match

At Prime Stove, we are dedicated to offering the best prices on all the stove products available on our website. To ensure that we remain competitive, we work closely with our suppliers and follow Minimum Advertised Pricing (MAP) policies. This ensures fair, consistent pricing that meets industry standards while fostering healthy competition.

If you discover a lower price for the same product on another online retailer’s website, don’t hesitate to reach out! We will verify if the lower price complies with MAP guidelines, and if it does, we’ll gladly match it. Whether through a custom discount at the time of purchase or a refund for the price difference on a completed order, we are committed to making sure you always get the best deal.

Here are the terms and conditions for our Price Match Guarantee:

Offers involving rebates, coupons, or “buy one, get one free” promotions are not eligible.
The product must be in stock on the competitor’s website.
The competitor must be an online-only retailer with no physical store locations.
Discount or auction sites are excluded from eligibility.
The competitor must be an authorized seller of the product.

If you’re considering a purchase and would like to confirm whether a product qualifies for our Price Match Guarantee, feel free to contact us before placing your order. We're here to make your shopping experience easy, affordable, and stress-free!

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